Support Tool - NetSupport Manager and NetSupport School
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Summary

 

 

A Support Tool has been created for NetSupport Manager and NetSupport School/Inform, which gathers detailed information required to assist our Technical Support team, should you encounter a problem. The Support Tool gathers details from the machine where the Support Tool has been executed, this Tool then collects and stores these details within a .Zip file.

Please run this support tool on both the Client and Control for NetSupport Manager problems and the Student and Tutor machines for NetSupport School/Inform Problems.

The Version of the Support Tool that can be downloaded from this document is the same as the version that is currently shipped with NetSupport Manager 10.60, if you are currently running NetSupport Manager 10.60 there is no need to download the file from this document. If you are running any previous versions of NetSupport School or NetSupport Manager please download the file at the bottom of this document as this version of the support tool gathers more detailed information than previous versions of the tool.

The information gathered by the Support Tool is as follows:

Details

 

Using the Support Tool for NetSupport School/Inform or NetSupport Manager 

 

1. Download the SupportTool.zip.
2. Extract the SupportTool.exe from the SupportTool.zip into the Installation Directory of NetSupport Manager (I.e. C:\Program Files\NetSupport Manager) or NetSupport School/Inform (I.e. C:\Program Files\NetSupport School/Inform).
3. Execute the SupportTool.exe on the NetSupport Control/Tutor machine and the NetSupport Client/Student, where you are encountering an issue.
4. Select NetSupport Manager or NetSupport School/Inform from the Product drop down list.
5. Click Generate to enable the Support Tool to gather the required details.
6. Click Save...
7. Then Save the .Zip file to your machine. Please note the default save location is the Support folder within the installation directory of NetSupport Manager or NetSupport School/Inform (I.e. C:\Program Files\NetSupport Manager\Support)

If you where to encounter any problem with either NetSupport Manager or NetSupport School/Inform, please send a copy of the .Zip file(s) created by the Support Tool, to our Technical Support team as this will enable them to investigate your issue more effectively.

 

If you require any further assistance please contact NetSupport Technical Support support@netsupportsoftware.com
Applicable Product(s) : NSI 8.50 ,NSM 11.00 ,NSM 10.50 ,NSM 10.30 ,NSM 10.20 ,NSM 10.00 ,NSM 9.60 ,NSM 9.50 ,NSM 9.10 ,NSM 9.00 ,NSM 8.10 ,NSM 8.50 ,NSM 8.60 ,NSM 6.00 ,NSM 6.10 ,NSM 6.11 ,NSM 7.01 ,NSM 7.10 ,NSM 8.00 ,NSS 10.50 ,NSS 10.01 ,NSS 9.04 ,NSS 9.00 ,NSS 8.50 ,NSS 8.02 ,NSS 8.01 ,NSS 8.00 ,NSS 7.50 ,NSS 7.00 ,NSS 7.01 ,NSS 6.00 ,NSS 5.00 ,NSS 5.01 ,
Applicable Operating System(s) :, Windows 2000, Windows 2003, Windows 2008, Windows 7, Windows 95, Windows 98, Windows Me, Windows NT 4.0, Windows Vista, Windows XP
Associated Files : SupportTool.zip (141053kb)
Date Created : 13-5-2005 00:00:00
Date Modified : 26-10-2009 10:21:16
Revision Number : 2
DISCLAIMER: The origin of this document may be internal or external to NetSupport Ltd. NetSupport Ltd makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. NetSupport Ltd makes no explicit or implied claims to the validity of this information.

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